Hi @TLHTC
Welcome to QuickFile!
Have you successfully linked your account with HMRC (Reports >> HMRC)?
If you’re using the bridging module, the first submission is free, so no need to pay us anything at this stage.
If your VAT figures are coming from a spreadsheet, you will need to use the bridging module which creates a digital link (which is required under Making Tax Digital). There’s some more details on the bridging module here: VAT Bridging
Lastly, we don’t have a live chat or a telephone support line, but we’re here on the forum to try and assist 