For some reason, our Sum up Payments are going straight to our main bank account and bypassing the merchant sub account (sumup) that we use to detail & tag the transaction in?
Why could this be? We usually get a payment IN to sum up. We create a transaction OUT to reference what it is and tag it to the main account.
Why is it suddenly different?
Thanks
Hi mick. How did you record the payments before? Whats changed? I guess something about the way its being recorded has changed for it to now go in the merchant account but how were the payments being logged there before?
Hi, they used to go into the merchant account automatically. (I can’t remember how I even did it) The only thing I have done in the merchant side recently is restart Stripe integration as it was playing up. That’s now fine, but Sum up payments are going straight to the main account without showing up in the sum up merchant in anyway,
We don’t offer a SumUp feed at the moment, so it’s likely to be something you’ve set up manually. Perhaps you had a tagging rule set up that tagged transfers into your current account, as a transfer from your merchant account?
We can certainly take a look and see if we can advise further? Just drop us a message to @QFSupport with your QuickFile account number.
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