Supplier Credit Note - error message “The value of the purchase must be greater than zero”
I work with two Quickfile accounts that are both reporting that they are “Build: 2022-01-20-22-09” but the two accounts no longer have the same capabilities.
Account no. ***10451 is no longer able to create a new purchase record (Credit Note) but is available on the other account I work with.
Most recently used 07/12/2021 when a credit note was possible. This is an important facility that allows for purchases that are drawings to be removed from the purchase ledger by doing a monthly “Drawings” credit note.
Although the method described for dealing with drawings is not the recommended procedure as described by Quickfile this has been the way that I have dealt with such purchases for over 8 years.
Please fix and advise why the two accounts are no longer working in the same way.