Hi All, not sure if anyone else has seen this but in my debit account since January of this year I can see some untagged bank transactions that I know I have tagged. I have checked the relevant Sales Invoices and they show they have been paid associated to a bank transaction. Has anyone else had this problem and can anyone explain what I need to do
Hayley
It sounds like you may have imported duplicate bank entries at some point. Do you have two entries for these transactions, i.e. one tagged and one untagged?
If so can you hover over the cloud icon on the untagged entry to see when it was imported to the account? Does this correlate with when a CSV import was made?
If it is a duplicate, you can simply delete the untagged entry.
You can also filter to show just untagged entries on the bank statement screen and bulk remove from there.
Hope that’s some help, but please let me know if there’s anything else you’d like me to look into.
