Hi QF
I part paid a supplier purchase invoice. The supplier bank had issues and returned the payment.
When I try and tag the bank entry to the supplier/purchase invoice I cannot proceed as it says:
No qualifying purchases could be found to refund against.
How do I process this.
Hello @PJ1
I would reccomend going into the suppliers account > view all payments and refunding the payment from there.
This will create a new bank entry tagged as the refund, remember to delete the original entry you had on the bank as to not double up the value.
Hi Steve
I raised a credit through view payment details on the supplier account and deleted the original bank entry.
Is there a way to change the date of the credit so that it shows the same date when the original refund was received.
The date is shaded out unlike all other bank entries.
When viewing more details on the payment
Hello @PJ1
Is there a way to change the date of the credit so that it shows the same date when the original refund was received.
This would be done on the credit not before you save it as the bank entry will have the same date as the credit note.
Thanks Steve much appreciated.