Tide feed reporting an error

Support
1

Hi,

I think you have a problem with your Tide feed either at your end or theirs, when I try to renew I get

Something went wrong. Please close this window and return to the application. Error code:

91568f38-bd16-485c-bb02-56dd98858c0f

Can you help?

Thanks

2

Hi,
Have you tried to delete the feed completely and create a new one? Sometimes this sort of work around helps.

3

Thanks, yes, tried that and got the same error

4

Hi,

At which point do you get this error? Is it after you’ve entered your log in details?

If you could show us a screenshot of the error so that we can also see the URL that would be really helpful :slight_smile:

5

Hi, It comes up soon as you press renew feed

the URL is - https://auth-p1.yapily.com/?response_type=code+id_token&client_id=82b86b9a-15a3-4dfd-844b-c08dcd0c2f4c&scope=openid+accounts&state=b49726d6294241b88f37e427aeb8011a&nonce=cfb1a5b1-495b-4e99-8d9b-e18fae3a9f50&redirect_uri=https%3A%2F%2Fwww.quickfile.co.uk%2Fopenbanking%2Foauth&request=eyJhbGciOiJQUzI1NiIsImtpZCI6IlF5T3J0b0t3SFE1b29SZTBieUJNNVNHYlljMCJ9.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.dU58eLRNCTnyRnhaXPvDQG8nfDpLlCjRabruMv8JwbYVH29d8gxeh3acDhlGYGUP1wqwA3b0CN6p4DyH5s802OP7Zm1OS18pliFxGW6cE6PuVC4G8adUTvxXWAp-YnIpmASTOVKthO4vkLpr9xlHW40u4Umrp0P33-iGoB-WnK5VCdvH9bmjoQGBYi0hZIih-krZAswMbwlzcDcKv1zELg5Mtg7Lnhcldmh_8Dk-8muOIcEdC8HS11-V3yHtdnCe0AZLkds9epYoy6gfeUB_25QZskuqbH149qlYs3Qa88cSlr9_0uaUcoAvl-tYc1vYnm5te8e9_ynDXr8qOVJX_g

6

Capture
Capture3901×379 76.2 KB

Screenshot attached

7

Hi @Vistaro

That looks to be an error on their side. Have you tried again this morning - still getting the same error? It might also be worth trying using a different browser

8

Yes. Still the same today. What question do I ask Tide to see if it’s there side?

9

I did ask them if their banking integration was working on Friday and they said all fine - but probably the wrong question - or the e wrong agent !

10

Hi @Vistaro

I have asked the developers to look into it to see if there’s anything that can be done from our side

11

Hi @Vistaro and @QFBeth , I have been having the same issue, also with Tide Bank. The same type of error and I can’t renew my feed from any computer/browser/mobile (also tried different internet connections).

Hopefully we can get it resolved!

12

Hi @Hugh_McLaren & @Vistaro

My colleagues have confirmed that this is an error on Tide’s side rather than ours so they have also logged a ticket with Tide in the hopes that this can be resolved soon

13

OK Thanks, I tried asking them again but got nowhere, will you update this thread when it’s fixed? Thanks again

14

Hi @Vistaro

Yes, if I hear anything I will update this thread :slight_smile:

15

Hi @Hugh_McLaren @Vistaro

Tide have confirmed there was an issue on their end and this has now been resolved.

Would you mind giving it another go and letting us know if this now works all OK, please?

16

All works, thanks for helping to sort

17

All working now! Many thanks.

18

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