We too had a token expired message which prevented us from accessing accounts this morning. I paid a top up by card which seemed to resolve things but we paid by direct debit only a few days previously.
It was caused by one of the web server’s system clock being out by 1 hour, now fixed. The login routine uses a time sensitive token for access, so if the server is reporting the wrong time this will block access.
We don’t know at this stage why the server clock lost sync, it would ping a centralised web service to keep track of time. The problem would have been intermittent as the other two web nodes were reporting the correct time.
Not sure if I should open a new thread but we are experiencing the same issue as above with some of our affinity dashboard accounts. We seem to be able to access some but not others.
Your help would be appreciated on this.
It is from the Affinity front screen we can access some but not all of our clients. We click on the log in and it says Token Expired. And it does seem intermittent, ie., you try again and you can access and then again and you cannot.
It still is not clear, we have three affinity users and it it does not affect all clients just some. We have res started machines and logged out and in of the internet to try and rule out those type of issues.