Trying to file VAT return with HMRC

[QFBeth]

Hi Allan,

If you go to your government gateway account outside of QuickFile you make sure you aren’t logged in there before connecting through QuickFile.

It may be worth getting in touch with HMRC to make sure nothing has changed on your account

[allanh]

Hello again,

Managed to TRY and send a vat return, BUT, now

Getting message, saying
Authentication failure, the supplied user credentials failed validation for requested service.

Not sure where user credentials are located, is this at your end or hmrc?

Thanks,

[allanh]

Hi again, HMRC are saying check with the software provider for issues,

they are saying problem not at their end. thanks.

[allanh]

When i submit the vat return.

I get a message saying =
BY GATEWAY "authentication failure the supplied user credentials failed validation for requested service.

Do we know if BY GATEWAY is your software or HMRC’S software.

I am as a Ltd company, granted Quickfile as my MTD service as I checked out by HMRC.

[QFMathew]

Hi @allanh

If you’re seeing “GATEWAY”, it would suggest you’re using the old VAT submission rather than the Making Tax Digital one.

If you go to your VAT settings (Reports >> VAT Returns >> VAT Settings), is “MTD” ticked, and is the correct HMRC account selected? You can also check this on the HMRC page (Reports > HMRC).

Missing credentials usually suggests that the authentication process didn’t complete correctly. Removing the HMRC Account and re-linking it will usually fix this.

The VRN error message (“you’re not authorised”) is often related to either the wrong HMRC account being linked (e.g. you’ve linked your HMRC account for corporation tax rather than VAT), or you’re not enrolled for MTD. Given that you’ve used it for 18 months, I would think it would be the wrong account.

[allanh]

Morning I think we are now on day four, with this problem.

Question?
If I cancel opt out of my present quickfile MTD with HMRC.

Start again and opt back in. As a new client with quickfile.

Is this simple to do.???

Do I register as a NEW client with Quickfile, and any previous history with quickfile gets wiped out.

thanks

[QFBeth]

Hi @allanh,

You don’t need to re-register. You just need to re-link the correct HMRC account to your QuickFile account:

You don’t need to enter the User ID, you just need to tick the Use MTD Features box and connect your HMRC account through Reports >> HMRC

[ian_roberts]

The process that should work is as follows:

1. Disconnect all existing tax accounts from reports → HMRC

2. Click the “connect” button and connect the HMRC tax account that you use for VAT (if you have more than one HMRC account, e.g. one for VAT and a different one for Self Assessment, then you must connect the one that is registered for VAT and MTD. If you’re already logged in to HMRC before you click the connect button then it might just connect that account rather than asking you to log in, so if you’re unsure then actively sign out of tax.service.gov.uk/business-account before you press connect). You must connect as an “organization”, not an “individual”

3. In reports → VAT returns → settings, ensure that both “enable online filing” and “use MTD features” are ticked, and that you have selected the tax account you just connected in the drop down box

The VAT number at the top of that page must match the one you’re trying to file, it should be just the nine digits with no spaces or GB prefix.

[allanh]

Hi Ian, I appreciate all the help & support you and your staff have advised/are advising.

Having limited dealings with HMRC, I think I’m getting to a solution, hopefully.

You were right, I think when I connected via the HMRC gateway site, the account was going straight to self assessment and other related personal taxes.

Having found my Tax gateway files, there is a different gateway I.D. and yes it takes me to my VAT account.

I have enough for today with VAT/HMRC.

I will sort out my VAT return over the weekend.

But yes everything is looking like a success, thanks Ian/Beth

Allan

[Paul_Courtier]

You’ve just answered your own problem. The account that shows you’re vat is the account you should be linking!