Trying to file VAT return with HMRC

Support
1

Wonder if you can assist.

Having been using Quickfile, and sent all VAT returns for nearly a couple of years, to HMRC, and not had any problems.

But I’m now having problems sending in my latest, return

I’m trying to send my VAT return to HMRC, to no avail.

I can get through to HMRC and grant authority to Quickfile, no problems at their end.
BUT I get a message, saying =
“Were not able to establish a connection to HMRC for the highlighted accounts with the VAT Number xxxxxxxxxx.
We recommend removing these accounts and re-connecting if needed.
Please ensure to connect the account associated with your VAT reg. number”.

I have done what the message advises (removed accounts- and try reconnecting), still to no avail.
Keep getting same above message.

I also get “you are not yet authorised to view this report for VRN XXXXXXXXXX.
Please ensure your VAT number is correct and have connected the corresponding HMRC tax account. If you have recently enrolled on the MTD scheme allow 24 hours for HMRC systems to update”
I enrolled to MTD via quickfile a couple of years ago.

I have looked at similar topics within quickfile, but I’m still not able to file a VAT return.

Thanks.

2

Hi @allanh,

Have you been using MTD for about 18 months? If so then you would need to renew your link with HMRC. When this happens you also need to make sure that you only have the one active link and that your VAT settings are linked to this active link.

To check the links you’ll need to go to Reports >> HMRC

3

Thanks, for prompt reply/advice.

Yes have be using MTD via quickfile for 18 months.

Have used your advice, but I am still getting the message = “remove failed accounts and try again”.

I did manage to get a VAT return filled in, BUT IT IS IN SAVED, capacity.
And don’t know how to un-save, and send.
I assume I am still not getting a link between HMRC and Quickfile?

Thanks

4

Hi @allanh,

If it is saved you would first need to roll it back in order to create and submit to HMRC.

If you go to Reports >> HMRC do you see a list there?

5

Hello again.

Getting there slowly, I think?

Now managed to try and send VAT form completed.
BUT RETURN SCREEN, in red says =
“by gateway — authentication failure the supplied user credentials failed validation for requested service”

thanks.

6

It does sound like you are still linked to an expired link.

If you go to Reports >> HMRC you should be able to see the amount of links… and then if you go into the older ones you can then disconnect them.

Once this has been done your issue should be resolved

7

Thank you.

When I go into REPORTS, then HMRC.
Only thing it says is DASHBOARD HMRC TAX ACCOUNT.
“you can link one or more tax accounts to quickfile”
But there isn’t any links?

There is a button to CONNECT, when I connect I get “remove failed accounts”
Then go round in a circle.

Thanks.

8

Hi @allanh,

If you could send a private message to @QFSupport with your QuickFile account number then I can have a look for you

9

Hi Beth, I have been at this for hours.

You help/support is greatly appreciated.

Account = [ Removed ]

Thanks, Allan

10

Hi @allanh,

You had ‘enable online filing’ unticked. I have now enabled this and ticked for MTD. Please could you try and link with HMRC again now?

11

Hi Beth, I did tick these 2 boxes, each time. I try to send

It does say save, BUT AIN’T saving.

The online enable, tick, I have to tick every time I try to send

Still getting a messge in RED saying authenticationfailure etc etc etc.

No joy on HMRC actually getting the filled form?

Thanks,

Allan

12

Hi @allanh,

are you able to provide any screenshots of the error? and have you tried to connect your HMRC account again before trying to file the return?

13

Hi Beth, I’m locked out or similar.

When I try to connect to HMRC, I’m getting the old message

"you are not yet authorised to view this report for VRN XXXXXXXXX.

Please ensure your vat number is correct and you have connected to corresponding HMRC tax account. If you have recently

enrolled on the MTD scheme please allow 24 hours for HMRC systems to update."

I will leave it for today, and try again, tomorrow.

Will leave you in peace. and thanks,

I will have another go tomorrow.

Allan

14

Hi @allanh

If you’re seeing an “not yet authorised” message, it’s likely to be caused by your enrolment to MTD, or some sort of permissions with HMRC.

We have a troubleshooting guide, with a section on this, which may be worth checking out: Making Tax Digital: Troubleshooting

15

Thanks Mathew,

I have been, through this as you suggested, went through it yesterda, also this morning had anther look, before I contacted

you guys at quickfile.

I will try in 24 hours, again.

But thank you

Allan

16

Hi @allanh

Just a quick message to see if you’re still experiencing issues with this?

17

Thanks,Matt, I was out all day, so leaving the vat/hmrc for tomorrow. I will let you no, tomorrow, either way. Regards, Allan

18

Morning, still cannot get into HMRC to file a VAT return.

I will need get this return to hmrc, soon.

I am still getting
YOU ARE NOT YET AUTHORISED TO TO VIEW THIS REPORT FOR VRN XXXXXXXXXX
ENSURE VAT NUMBER IS CORRECT TO THE RIGHT hmrc account, etc etc etc

So nothing has changed from 2 days ago?

Help!

19

Hi @allanh,

Have you made sure that you’ve connected the correct account? Some people can have more than one gateway account. You need to make sure the link is for the company not the individual

Best way to make sure is to log out from HMRC on your browser and then when you go to re-link you shouldn’t have anything autofilled

20

Morning, I’m now getting
"MTD is now live, please enroll for MTD within your HMRC account, etc etc.

I enrolled 18 months ago.

Not sure now where to go for HMRC account?

Thanks, Allan