TSB Bank feed stopped syncing and Status error

Bank Feeds
1

hi

ive noticed my TSB business the bankfeed stopped working on the 3rd May.

I see the status saying there is an issue, any ETA of a fix for this?

thanks

2

Hi @magnacom

This issue is on TSB’s end, unfortunately.

The last update we had from them was on Monday saying they were aware of the issue and treating it as a priority. As soon as we have any further updates, we’ll update our status page.

In the meantime, I would encourage you to raise it with TSB directly.

1 Like
3

i contacted the bank and reported the issue, they said they would pass it to the technical desk.

i just imported from csv for now…

thanks

4

my feed was due to expire soon, i had been reluctant to attempt the renewal during this time, but i went ahead and renewed this today, oddly after, i refreshed and transactions came in, had a few duplicates but that was to be expected…

not sure what tomorrow will bring…

thanks scott

5

Hello @magnacom

We have not had a direct reply from TSB yet but another user has reported their transactions came in ok.

The may be doing work/testing on their end.

6

I had an issue with TSB a week or so ago when the transactions suddenly stopped importing. When I investigated it further it said that the feed and the bank account weren’t linked.

As a result, I revoked the access and set it up again, and it hasn’t been a problem since.

7

Hi, I revoked and tried to re-enter my TSB account and it would not let me.
I’m quite a new user so my bank feed has a while to run but this is really annoying - does anyone have any further advice?

8

Hi @AlexAbel

The last update we had from TSB was 5 days ago. They did release an update which fixed the authentication error for some users, but not all.

We are continuing to chase them for further updates and will update our status page as we receive them.

9

hi @AlexAbel , my feed seems to work once after i revoke and reconnect, then stops working again, did you select the correct account type, business etc? this caught me out before…

10

Hi, I did the same and had the same outcome as you. I did an online chat with TSB yesterday but the topics were so general I had to be connected to someone else and the spaces between replies were so long I had to come out unsolved.
I will try again today.

11

Good morning

Just to let you know that we have received an update, and updated our own status page.

At this time, they have identified the cause of the issue and are working on implementing a fix. However, no timescale has been given.

We’ll continue to update our status page with updates as we receive them: TSB Re-authentication Issues | QuickFile: System Health

12

@QFMathew, thank you. I have similar issues, and my TSB account is not updating despite manually updating feed. Will keep an eye on the update.
@magnacom so revoking and reconnecting is not a solution?

13

@solarpower03 i found that revoke and reconnect did make it work, it didnt seem to last, but to be fair ive been ok for the last week, just checked today and has updated overnight, still shows ‘reported issue’ on account summary page, but been working :pray:

14

@magnacom , thank you!

15

I hope there is an update for this issue, been a long time now. I have to revoke and reconnect to the TSB every so often to make it work.

Any advice please

16

Hi @Mich887

Unfortunately there has been no further update from TSB. We’re continuing to contact them and push them for updates.

As mentioned above, the issue is on their end (which they’ve acknowledged). It may be worth reaching out to them directly, too.

17

Hi Mathew,

Thanks for your reply.

I wouldn’t be surprised if this happened, as I’ve had numerous issues with this bank. On the flip side, I believe I’ve paid for automated bank feeds and QF should be handling this matter.

18

Hi @Mich887

We are in constant contact with TSB relating to this, but unfortunately the issue is on TSB’s side. Everything on our end is working as expected.

As I mentioned, TSB have acknowledged that the issue is on their side and they are working on a fix. All updates are being posted to our status page.

19

Just FYI the TSB feed is still intermittent and missing transactions. Understand previous posts and your in contact. Do you have a contact I could go direct? Just to try and help?

20

Hi @Miniman1

Unfortunately the only contact we have in this case is their Open Banking team who are not public facing.

I would raise it with customer services in this instance who should be able to log your contact with them.