Unable to apply credit


i akm trying to apply a credit to supplier invoice. I am trying to do this through tagging from my credit card import
it was initially purchased on my cc, but it is not in the list of orders for the supplier, to be able to credit

Purchase: #QF00581

Looking at #QF00581 it appears to be “Paid in Full”, so no more credits can be assigned to this invoice. Perhaps I’m misunderstanding what you’re trying to do?

Hi Glenn

it is paid, but i have then had a full credit back to my Credit Card. So i am trying to tag the credit to the invoice
or i might be doing it wrong

OK I see a £35 refund on the Credit Card. The list of available invoices to which you can apply a refund excludes any purchases with multiple line items (which appears to be the case for #QF00581). This is due to the difficulty apportioning refunds with multi-line invoices.

The way to refund in this instance is to go to #QF00581 click “More options” followed by “Credit Note”. Now process the credit note on the date you received the returned funds on the CC statement and select the CC Bank account.

Now all you need to do is delete the untagged duplicate on the CC statement.

I think I have a similar issue. I made a purchase of some online Software which had a 30 day no-quibble refund policy (#QF00833). I realised the software wasn’t right for me and claimed the refund immediately. However, given that the vendor is in the US there is a few pence discrepancy between the amount paid and the amount credited (in my favour).

How should I classify the refunded amount, as when I try to mark it as a “refund from a supplier” the system tells me there are no qualifying purchases to refund against…


Hi @purplesalix

There’s two options here.

1. With multi-currency support
If you have multi-currency enabled, you can go into the original invoice, create a credit note and mark that as the correct amount and paid from your bank. Remember to delete the original bank transaction as it would now be duplicated.

*2. Without multi-currency support
If you don’t have multi-currency enabled on your account, you could create a negative purchase. Simply create a new purchase but enter the amounts as minus values. This will prompt you where to refund it to, and you can select your bank account. Again, as above, remember to delete the original transaction as it’s duplicated.

I hope that helps! :slight_smile: