Unable to log in due to 2FA and phone change

Affinity
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Morning. My pc has updated Microsoft edge and in the process not saved any of my log ins or passwords :woman_facepalming: I set up my affinity account with the 2-factor authentication code. I have changed my phone and the google Authenticator on my new phone has no accounts linked so won’t activate a code. I’m half way through a clients vat and can’t access QuickFile what can I do :crossed_fingers::crossed_fingers: sorry for the long post. Many thanks. Debbie.

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Good afternoon. My pc has updated Microsoft edge and in the process not saved any of my log ins or passwords (I have both of these now) but I set up my affinity account with the 2-factor authentication code. I have changed my phone and the google Authenticator on my new phone has no accounts linked so won’t activate a code. I’m half way through a clients vat and can’t access QuickFile what can I do to get access please ? sorry for the long post. Many thanks. Debbie.

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Hi @Debbiec

We’re replied to your support ticket this morning. If you can come back to us there, we’ll be able to help you regain access.

Hope this helps!

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