Hi, after some weeks I seem to have a problem with auto feeds with respect to Sumup and the associated target HSBC account for the Sumup payout. The Sumup ‘Holding’ account in QF shows the Sale, Payout and Fee transactions tidily, the HSBC online banking statement shows the payout amount and date (23/12/2024) but this has not yet been down crossloaded into QF.
Two SumUp transactions dated 16/12/2024 both were processed tidily as above and DID cross-load.
Are there known planned or unplanned outages for the HSBC system(s) over what seems like a very long seasonal window?
(Happy New Year)
Regards,
NDG1944
HI, On or around the 16th Nov 2024 in response to the QF initiated Autofeed expiry message the re-activation of 4 HSBC and another bank account auto-feeds was attempted. This was maybe 2 days before the actual expiry date.
3 of the HSBC accounts and the other bank account had their period extended for another 90 days. However the HSBC Business Money Manager (BMM) Account failed to ‘take’ with a message along the lines of ‘failed authorisation’.
As a result of this the entry for the BMM Account in the ‘Banking Auto-Feeds’ page was removed from the list.
Subsequent to this several attempts have been made to configure the BMM Account into the Auto-Feeds list however all fail on authorisation checks. During the process of attempting this process the HSBC side asks to select either ‘Personal Account’ or ‘Kinetic Account’ the latter seemingly linked to a phone app? I would have thought that given my authorisation details I should have been offered a ‘Business Account’ Option. During this period I have had no problems logging onto the HSBC Online Banking directly using my laptop and standard login details.
I note that there was an explicit problem with BMM accounts earlier than 2023 however I also noted that in Oct 2023 there were also problems with HSBC accounts after the Auto-feed reset.
The text seems to indicate that HSBC claimed it wasn’t their problem however miraculously it resolved itself!
Have you got any info on this or any checks you can undertake so that I might get some idea how long I have to wait for a resolution and is it BMM (Savings?) account related?
Regards, NDG1944
Hello @NDG1944
When connecting a HSBC feed if you are not seeing all three options shown below it would imply that a feed is already set up. In this case you would need to revoke all the feeds for HSBC (in Banking > Open banking feeds) and set them up again.
If you encounter an error massage after entering your log in details you would need to contact HSBC directly as you are logged into their site which we have no control over.
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