Unable to remove account locks

Support
1

Hello,

I finalized the Year End Process and created the journal entries for 31 May 2017. Later, I wanted to unlock the year and deleted the same Year End Process journal entries. Still, when I want to change the account lock date to 31 May 2016, the following message is displayed: “We were unable to remove all the locks on your account as there is a year end journal for 31/05/2017.”

Currently, there are no Year End Process journal entries between 01 June 2016 and 31 May 2017, still the account can’t be unlocked for this period.

Please advise.

2

@QFSupport
Dear QFSupport,

Can you please respond to the question above? Due to the mentioned issue, I am currently blocked with my accounting work.

The QF account number is 6131440473. Please let me know if any additional information is needed.

3

Hi @corvinn

Apologies for this. I have asked a colleague to take a look at this.

Edit
@corvinn - We’ve changed the lock date for you. Please let us know if you experience any further issues.

4

Dear @QFMathew

Thank you for the quick response. The issue is solved now.

1 Like
5

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