Unable to send reminders

Hi,
I’m looking for the option to send reminders for overdue invoices. I’ve looked through the knowledge base and have seen that I should have a flag which shows when I have overdue invoices, this isn’t coming up on my screen and I definitely do have overdue invoices.
Can you have a look at this for me?
Thanks

Hi @jonwoad

Which flag are you referring to here? For example, is this the red banner on the invoices, or the notification in the top right hand corner?

I can see the banner on the invoice but the red notification doesn’t appear.
Jon

The notifications only appear on the dashboard, and should be visible in the top right corner inline with the navigation bar

Thanks, found it now.
Jon

1 Like

Great :slight_smile:

It’s also worth noting that you can view a list of outstanding invoices by going to Sales >> Outstanding Invoices, and all overdue ones will be shown as red in the “Overdue” column.

Also, for each overdue invoice, you can send the reminders manually if required by clicking “Send” when viewing the invoice, and selecting the appropriate template:

image

But this is only available if the invoice is overdue.

Hope that helps!

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