Unable to verify a Mac.com email address

[pdudhaiya]

Hello there,

My invoices mostly end up in junk with my clients. I cannot verify my domain as it’s a Mac.com email address from Apple iCloud. Can anything be done about this.

Many thanks

Kind Regards

Paresh

[QFMathew]

Hi @pdudhaiya

Can I just double check - do you mean the SMTP settings here?

[pdudhaiya]

Well I’m not sure what SMTP setting are in use at your end but I suppose iCloud or any other email service will have an issue if it’s using a third party SMTP and specially without authentication. So some of my invoices I send out are fine but a lot of them end up in my customers junk folder.

Kind Regards

Paresh

[ian_roberts]

If you haven’t set up your own custom SMTP settings then QuickFile will send the emails from their own infrastructure with a quickfile.co.uk address as the “from” and your own address as the “reply-to”. In principle this is OK but I know some of the more aggressive spam filters don’t like the combination of HTML-only emails with embedded links, the word “invoice”, and a reply-to that doesn’t match the from. If you do configure your own authenticated SMTP settings then QuickFile will use those and send with your own address directly in the “from” line.

[pdudhaiya]

Thanks for that explanation Ian. I’ll see if I can setup my own SMTP. iCloud has two factor authentication but I’ll see if there’s a way of sorting this out.

Many thanks

Kind Regards

Paresh

[rhc]

Hi pdudhaiya,

May the articles below about the 2 step authentication for icloud is helpful for you.

Mail server settings for iCloud email clients

Using app-specific passwords

[pdudhaiya]

Thank you so much. This is very helpful.

I’ll try to update you but may take a while to test it.

Kind Regards

Paresh

[rhc]

It’s sounds more difficult than it actually is, it’s quite straight forward

[pdudhaiya]

I have done this for clients on third party apps like Outlook. Myself I only use Apple Mail so I’ve not needed to do so this. I can create an app specific password for QuickFile and this should resolve it. Not sure why I thought that QF didn’t allow using your own SMTP.

I’m an Apple Certified MacIntosh Technician.

Thank you.

Paresh

[pdudhaiya]

Okay I have successfully added the SMTP after creating a app specific password. Fingers crossed. Thank you for all your help. This will speed up invoices paid hopefully.

Kind Regards

Paresh