Hello. I have an issue with the client account as it shows an incorrect unallocated balance. I received 3 payments from my client for a total amount of 92K and I invoiced for 78K. There should be an unallocated balance of 14K but the unallocated funds show only 13426.75. There is a discrepancy of 573.25. Can you please help me to solve this issue? Many thanks
Hi @Alien,
It may be that there is another invoice on the client account that hasn’t yet been paid and so the balance has been reduced by that invoice amount.
Have you checked to see if you had any other outstanding invoices on the clients account?
Many thanks for your reply. There is no other invoice outstanding
Hi @Alien,
All I can suggest is that you go through and reconcile that Client account as there will be something either of that value or that adds up to the value of the difference. It won’t have ‘magically’ disappeared.
Sorry I couldn’t be more help
Is this all in GBP or might there be currency conversions messing things up?
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