Unallocated balance incorrect on client's account

Hi @mks

Just wanted to make sure I’m on the right lines here. You’ve issued invoices totaling £14,630.37, and the client has paid £20,000 in total (2 x £10,000 payments), which has been used to pay down the two invoices. What you’re looking for is where the difference of £5,369.63 is as you can only see £207.60?

If you view the client, and click ‘View’ > ‘All Payments’

You should be able to see the two £10,000 payments there, and it should show you where they are paid and allocated.

If you could give me a client name and your account number (send it in a private message if you prefer) and I’ll take a quick look for you?