Unexplained credit

(Customer 6131414222)

We appear to have a credit on one of our customers (STOCKTON) of £101.34 which was allocated against an invoice. I don’t understand why it is showing as a balance on the “Account Credit”. Please advise.

Kind regards
Paul Gibbons
Heales Medical

If you click on the credit note #CN***** and refer to the notes under ‘Recent Events’:

Details of the date and which user created the credit note can be found.

In the client screen go to the view button and select “All payments”. You will see here which payment has an unallocated credit.

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