This happened after your servers went down at sometime between 1600-1700? It might be relevant. Or at least I couldn’t get a response from QF.
I had created my own template to upload a CaponTap statement which needs the transaction amount column to be changed from positive to negative with the use of columns 2, 7, 4. Unfortunately I had 2 other templates stored (3 in total) which I decided to delete first.
When I tried to load the remaining template, I got an error message saying my mapping was incorrect and 14 transactions had been created - I found the CaponTap account had 6 transactions (correct amount of transactions) posted to the wrong side.
I deleted the transactions, deleted the template and reuploaded my csv file. I got a repeat of the error message but now my 6 transactions are posted to the correct side of the CaponTap account.
As far as i can see, my accounting records/system seems to be okay. One more point, I wasn’t asked to save a new template. Has that facility been withdrawn?
Help please!
TIA
pvm