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Urgent. Profiles disappeared


#1

Hi

2 profiles have disappeared from my dashboard. I urgently need these reinstated. I recently topped up my account. I had no warning of this?


#2

Hello @mweservices

When we disconnect profiles on the first occurrence, we send an email notification 2 weeks before removing them to allow the account owners (likely to be your clients) to continue using the accounts without any issues.

I’ll send you a private message now - please look for the notification in the top right hand corner.


#3

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