User interface issues

Support
1

Hi, I just recently joined. I am finding the following issues with the program.
I have deactivated all pop-up blockers for Quick File but still am unable to perform the following actions.

  • unable to click on any of the pop up windows when trying to tag bank transactions for example.
    image
  • Bank feed does not want to Load for Revolut current account.
  • I am unable to book invoices as paid.
2

Which browser are you using? I believe the majority of testing happens with Chrome so if you’re using something else like Firefox or Safari you may have more luck with Chrome instead.

3

Hello @comodavida

You may also want to try incognito mode (ctrl+shift + n) if you are still having issues on chrome as it will load without any browser extensions which may be interfering.

4

@ian_roberts thank you. I am using Chrome. Also tried with Edge but both have the same issue.

5

Thank you @QFSteve, I tried this just now and it is giving me the same problem with the pop up windows not allowing me to confirm when tagging, choose supplier from bank etc.

6

Hello @comodavida

Can you try to test on your phones browser using mobile data.(to try and see if it is a pc issue?).

8

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