Utility company pre-payment refund

[QFMathew]

Hi @jdlmidlands

I think these posts may help:

Reduce Supplier Prepayment because of refund

Hi @PinnacleBK Welcome to the forums! You would need to do this from the payment list itself, but I’ll walk you through the steps First thing to do is to locate the payment on their account. Firstly, go to Purchases >> All Suppliers, and select the supplier (there are several ways to arrive at this screen). Then go to View >> All payments. This lists all payments. If you do an advanced search for Unallocated, this will show you just those that are sat on the account as prepay…

Refund on prepayments

Refunding the individual repayments would be the only other option (number 1 above). It would mean a little bit more work, but that would save you having a dummy invoice. [image]

Prepayments vs Refunds?

I’m confused on how to deal with this… About a month ago a club member paid for something that required a refund from the club. Not knowing any better I set a prepayment on her account for the amount to be refunded. Last week I paid her via PayPal. How do I negate the incorrect prepayment and how do I create a refund on her account so I can tag the PayPal payment? The transactions are one-offs and unlikely to occur again. Any advice? Thanks

Please let us know if we can help further