VAT Return Roll Back Issue

[matt.gilmore]

Hi

A customer has rolled back one of his VAT Returns for no reason.

He is now claiming he never did this, the system says he did.

Firstly, is there anything we can get that will show the customer did roll it back?

Our bigger issue though is we now need to fix it. What are our options? The return was correct and it has been accepted by HMRC. It shows as rolled back on the VAT page though.

Also, when we run the next return it pulls through the transactions from the rolled back return.

My only thought so far is that we would have to make adjustments to the next return to remove the data which should not be in it.

QF is showing a warning that the return is overdue as well when it is not so we also need to fix that.

Thanks

[ian_roberts]

@matt.gilmore

What are our options?

Go to the vat settings page and set the HMRC account drop down to disable online filing. You should then be able to prepare and save a return for the relevant period. Hopefully the numbers will agree with what was previously submitted, if they don’t then adjust them accordingly.

Turn online filing back on ready for next time, and if you had to make any adjustments to the re-saved return then you’ll have to make the same in reverse to the next one you submit to even things out.