VAT Submission Failing - User Credentials

[Geoff_Gifford]

I seem to be having problem submitting my VAT return this month.
Is anyone else battling to submit due to Authentication Failure…or is it just me?

I don’t believe my credentials have changed - but when I logged into their .gov website they strongly encouraged setting up a 2-factor log-in. Could this introduction be causing issues?

Geoff

[QFMathew]

Hi @Geoff_Gifford

It sounds like there is an issue either with the credentials or with the account itself. The error being returned is usually along the lines of:

Authentication Failure. The supplied user credentials failed validation for the requested service.

Which suggests it’s usually one of these that’s the issue:

@Glenn

This would generally mean that one of the following is incorrect:

• VAT Number
• Username
• Password
• You are not enrolled on the Government Gateway for submitting VAT returns

Try using the same credentials you entered into QF on the [HMRC VAT online website].(HM Revenue & Customs: Service unavailable)

Please re-enter your details and double check them and your account