I have submitted the vat return tonight but it has not saved in the vat returns reports the period is from 01.07.2014 to 30.09.2014 of which I pressed submit and file with Hmrc and it has submitted to hmrc but not on your software as a saved vat return could you look into this a.s.a.p please as i have 3 emails now from Hmrc saying it has been submitted then 2 saying it has not submitted.
it is for my client allwallpapers
@jhanks1170 we’re looking into this now. The return was lodged with HMRC so we will manually insert the return into your account. We did experience some timeout issues on the VAT return submission yesterday evening with a particular account, so this is being looked at now.
I will update you shortly.
I have submitted the vat return for 01.10.2014 to 31.12.2014 and it has gone through to Hmrc but it comes up with errors saying come back and resubmit could you look into this for me please.Just need it cleared and locked for vat period as it has been submitted now.Many thanks.
I have passed this on to be reviewed tomorrow when the relevant person returns. It’s almost certainly related to the size of this account.
If the return is with HMRC I would kindly ask you not to make any changes to this account until it has been checked tomorrow morning. I will get back to you when this has been done.
We had the same problem last vat period.Sorry I wont put anything into accounts software until sorted.I have confirmation Hmrc have the return.Thanks.
has this been sorted ?
Yes, I have just received word that this has now been sorted.
We’ve only ever seen this issue on that particular account and it’s solely down to the account size. However our DBA has optimised the code so that the period lock down completes in 2 seconds rather than + 30. Anything + 30 will timeout.
many thanks for sorting it.
No problem, I’m confident it will not be an issue going forward.