Why is a Direct Debit showing up as income in bank feed?

I am relatively new to Quickfile, but have noticed that a direct debit is showing up as money in on the bank feed from Natwest to Quickfile. When checking the relevant bank statement it is a withdrawal. I am a little confused so reaching out for an explanation.

Hello @AxbridgeAccountancy

I replied to your support ticket requesting the information privately (for security.)