Year end journal unlocking

Support
1

Hi,

I have 1 journal that is stating that it cannot be deleted due to a year end journal in the way, however there is no year end there and I cannot change the lock date either, please could you point me in the right direction?

Thanks

2

Hi @Sapper

I’m happy to look into this for you. Can you advise what your account number is please, and what journal you’re having issues deleting?

3

Ca we 6131473614

Thanks

4

Hi @Sapper

Thank you for this. Bear with me, and I’ll have a look into this for you, and will come back shortly.

5

Any updates yet ?

Thanks

6

Hi @Sapper

I’ve had to refer this to a colleague to look into it.

I’ll update you as soon as I hear anything.

[Edit]
@Sapper - There seems to be a small bug which has caused a position that was impossible to resolve. We have however manually resolved this for you, but will investigate the cause further.

You should now be able to delete the journals you wanted to.

Please let me know if you have any further issues.

1 Like
7

Thank you so much !!!

2 Likes
8

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