Hi Sam, it was when logging on for the first time that it kept failing for me too. Not sure what worked in the end - I logged out of everything, waited for a few hours, tried again at a quiet time, entering my Lloyds online Customer ID, password, checking the ‘memorable word’ drop down and entering my memorable word. Didn’t seem to be any particular reason for the initial repeated failed attempts. I suspect a Lloyds issue rather than a Yodlee one! Hope you get it working. Cheers, Jonathan.