My Yodlee bank or credit card feeds haven’t polled since 24th May and I have new transactions there.
The bank is Natwest Business
Are there any problems currently?
Hi @tobyw7
I’ve asked our development team to take a look into this as soon as possible. I’ll come back to you once I’ve heard back.
[Edit]
Just so you’re aware, we’re updating this issue on our System Health page too:
I have deactivated a Yodlee bank feed to a Santander currrent account as it was not collecting transactions and tried to set up a new bank feed.
When setting up there is no verification of any passwords, etc. but says a connection has been made.
If I try looking at the Bank feed details the message is “Clunk!!
Something has just happened that wasn’t suppose to happen!”
the same thing is happening with a Santander Credit Card
Thank you for the report! There are currently a few issues we’re looking into with Yodlee. Please see the above post and status page link.
I’m having issues with Yodlee and Nat West. Only just started using Yodlee so thought it was me doing something wrong. Hope to hear an update soon. Thanks
Hi, Yodlee has stopped collecting transactions from our Lloyds account - it was doing this fine from February, but has suddenly stopped downloading transactions. An update would be appreciated. thanks
@Slang @concentric @alan_mcbrien - It does appear that the automatic update hasn’t run for a number of accounts overnight, which is being looked into.
However, you should be able to manually refresh these successfully. Can you try this please and let me know if this works all OK for now?
@tobyw7 - I manually refreshed your feed for you on the main bank account to ensure this works (which it did).
Hi I can manually refresh but it isn’t picking up the most recent transactions. I manually refreshed today and it only picked up transactions to 2/6/17. I’m new to Quickfile and Yodlee so any help gratefully received thank you!
Hi @concentric
With Natwest and RBS there is a 4-5 day delay on the feed, this is to prevent duplicates appearing. Both these banks present uncleared transactions on their statements and routinely change the descriptions or remove entries until at least 4 days have passed.
I’m in the same boat, raised this as an issue last week. QFSupport asked me to keep an eye on it for a few days, but problems persist. Can also pull in manually, but no auto poll.
Ah ok thanks for clearing that up for me.
Just an update here. All accounts appear to have updated successfully overnight. But if you do have any further issues, please don’t hesitate to let us know.
Thanks - all seems to have updated now!
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Have a variation on the theme with Nat West Yodlee. Have set up two accounts to be polled but only one works. re-installed yodlee recently
Pete
Hi @PeteP
I’ll send you a private message to look into this for you. Please look for a green notification in the top right corner
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