Could someone please help us with this one. We have a number of QF accounts and it appears that we are receiving a ‘Your SMTP settings are deactivated’ for one of the accounts every few days.
We have just received two this morning. When I go into QF and the SMTP settings, I just enter the password again, pop in the authentication code and the settings are accepted so it’s not a password issue but something keeps stopping the outgoing e-mails from QF from working. Below is an example message which we receive via e-mail:
We have been unable to send a number of items through your own custom SMTP email server. The last 3 consecutive attempts failed. The error recorded is as follows:
Please return to the SMTP settings page on your QuickFile account (Account Settings Area). If you have recently changed your email password or any other credentials please update and reactivate your SMTP services accordingly.
Have you changed anything your end? If not, I suspect we are likely to experience the same issues again later this week as we have been having on-going problems for some time now.
I meant have you made any changes to try and fix the issue because you wrote ‘Please let us know if you are still experiencing problems’. I am fairly certain we will continue to have issues because we have been having issues for a few weeks now.
You’ll need to talk to your SMTP server provider and see if they know why it’s being so slow. Whether it’s just genuinely that it’s a slow network (if the server is a single box somewhere in the US or whatever) or if it’s some sort of anti spam measure to deliberately delay the first connection from a new IP address or similar.