Could someone please help us with this one. We have a number of QF accounts and it appears that we are receiving a ‘Your SMTP settings are deactivated’ for one of the accounts every few days.
We have just received two this morning. When I go into QF and the SMTP settings, I just enter the password again, pop in the authentication code and the settings are accepted so it’s not a password issue but something keeps stopping the outgoing e-mails from QF from working. Below is an example message which we receive via e-mail:
We have been unable to send a number of items through your own custom SMTP email server. The last 3 consecutive attempts failed. The error recorded is as follows:
Email: firstname.lastname@example.org Error: One or more errors occurred. → Failed to send mail 10736938 via SMTP host ‘mail.example.com’. Reference: ‘6131542113’; SenderEmail: ‘email@example.com’; Recipients: ‘firstname.lastname@example.org’. → The operation has timed out.
Please return to the SMTP settings page on your QuickFile account (Account Settings Area). If you have recently changed your email password or any other credentials please update and reactivate your SMTP services accordingly.
Does anyone know how we can fix this please?