No luck with 02, 3 or BT on Google via Safari or Chrome…
We’ve troubleshooted the basics.
Flushed DNS.
Changed DNS servers.
It’s working at the moment… When I do a DNS lookup is shows the correct IP’s.
Searching for quickfile.co.uk. A record at M.ROOT-SERVERS.NET. [202.12.27.33] …took 24 ms
Searching for quickfile.co.uk. A record at nsc.nic.uk. [156.154.102.3] …took 2 ms
Searching for sandy.ns.cloudflare.com. A record at M.ROOT-SERVERS.NET. [202.12.27.33] …took 17 ms
Searching for sandy.ns.cloudflare.com. A record at b.gtld-servers.net. [192.33.14.30] …took 22 ms
Searching for sandy.ns.cloudflare.com. A record at ns7.cloudflare.com. [162.159.4.8] …took 2 ms
Searching for quickfile.co.uk. A record at sandy.ns.cloudflare.com. [173.245.58.219] …took 3 ms
A record found: 104.16.151.207
A record found: 104.16.152.207
A record found: 104.16.149.207
A record found: 104.16.150.207
A record found: 104.16.148.207
When I tested earlier it was showing up on ns4.cloudflare.com and the record found was the old IP.
Hence why I asked if all of the Cloudflare servers were up to date.
Hi,
Its down again today…did 5 mibs work then stopped again.
Any ideas when it might be fixed?
Hi i notice that some people are getting on and some not is it being staggered
Hi I am still unable to access my account, unable to send invoices to clients. Should I be able to get on by now or is it still in the repairing stage. Many thanks
If anyone is having issues accessing QuickFile, hopefully this will help clear it up a bit.
To protect the service provided, we moved them behind the cloudflare network. In order to do this, we had to update what’s known as the DNS settings. DNS, or ‘Domain Name Server’ settings tells your computer where our website lives.
It translates ‘www.quickfile.co.uk’ into a number (known as an IP Address) which is linked to our website (along the lines of 127.0.0.1). However, because of the way the internet works, this IP address is stored for a period of anywhere from 1 hour upwards.
When you request access to www.quickfile.co.uk, it tries to load the site from whatever IP it has on record. In some cases, this is the old IP address, and therefore access will be rejected until your computer or internet provider updates their records.
In some cases, you may experience intermittent access. This is likely to because when your internet provider tries to access our server, it can use one of many different routes around the internet. Some routes may have the old IP address, and some may have the new one. If that specific route uses the new one, then it will work. If it’s the old one, it won’t connect.
If you have several accounts, your computer/device and internet provider will store the IP address for each one separately. The above would apply to these individually.
Our systems are online, and accessible, but this can vary from user to user, because of the above. It depends on your computer or device, your internet provider, and other various factors.
I hope that’s clear, and understandable.
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When will the paypal feeds be up and running again, I keep getting an error when I try and force the feed to update.
I am able to access accounts for one client but not the other although I am using the same computer, internet connection etc. for both. I have flushed my DNS but that hasn’t helped either. I understand all of what you have explained however I would expect it to work for either neither or both?
When you say accounts for clients, do you mean 2 separate QuickFile accounts, or the ‘impersonate’ option on the client screen?
I have two separate accounts
That could be why. I’ll send you a message to get a few details now.
Hi when you get a moment if you can help with me logging in to I would be grateful. Thanks.
I have two accounts, both operated from same computer. One is working, one is not. The one I need today is , of course, the non working one. Any ideas? Are you still sticking to all will be well by 4pm statement?
@marksenior - access has been restored on our end. We can’t guarantee you’ll be able to access your account by 4pm as it relies on a number of factors, including your own computer and internet provider. There’s more info above about why this may be the case.
Hi JB,
I sent a couple of emails earlier and know that they have been received by the clients. However, I just resent one because the client had accidentally deleted it his end and it is showing up as ‘New’ from being sent 10 minutes ago. It make take a bit longer for it to be processed.
Can you try now please?
Hi
ive managed to get back on but now it wont let me import my bank feeds to update my accounts is there an issue with this also?
Is this a Barclays feed, an import (e.g. CSV), or an import from the chrome plug in?
its natwest feed
it logs me in fine but when it comes to importing it says server not found
I’ve read your note and it is clear and understandable but doesn’t help me use Quickfile. I’ve tried the flush dns but still no success on the account I need to use. What advise can you offer?