Don’t panic - we are here to help and try and get things moving for you.
If the balance is different on QuickFile compared to your bank statement, the first thing you would need to do is identifying why by carrying out a statement reconsiliation. We have a guide on this here, but in a nutshell, you work through your bank statements to ensure everything matches up. You can do wider ranges if you wish, and then when you encounter the difference, you narrow it down (e.g. from 3 months to 1 month, to 2 weeks to 1 week, etc.).
The balance difference is likely to be either because of a missing transaction, duplicates (which can happen if you’re marking an invoice as paid from the invoice itself, as well as using a bank feed, for example), or a missing opening balance.
But reconciling is the first step to putting this right.
Just as a side note, all QuickFile team members have the little QuickFile logo by their avatar (like mine, and @QFBeth’s above), so you can easily recognise who works for QuickFile.