Cater Allen Bank Feed Stopped Working

Bank Feeds
1

I logged in this morning and noticed my Cater Allen Bank feed hasn’t updated since the 12th March. Sometimes when this happens I just hit ‘Refresh Bank Feed’ and validate the details again and it’s fine, no big deal.

Today, when trying to do that, I’m getting the error “Problem Updating Account - We are experiencing technical difficulties. Please try again later” then a second window “Missing information - We’re sorry, it appears the destination URL is not configured”

I’ve checked the bank feed details and it all looks fine. Anything I can do to solve it?

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Hi @Daniel_Benson

As of the 14th March, Yodlee feeds will stop working (see here: Update on Yodlee Bank Feeds).

In regards to Cater Allen specifically, there is an Open Bank Feed which we are working to add, but the bank doesn’t actually return a transaction description, so it’s of little use. Until they introduce this, unfortunately, the only way to add the transactions to your account would be to do it manually.

I highly recommend speaking with your bank directly however, and let them know the importance of the feed to your business.

1 Like
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Thanks Mathew, I’ll get onto them now. What a pain!

4

We’re 95% there with Cater Allen. If they just included the descriptions in their Open Banking feed response, it can be up and running from tomorrow.

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5

What a ridiculous situation, why would they think that a bank feed without descriptions would be any use?

Have they stated any ETA for adding them?

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We have reached out to them on several occasions, the latest being last week. As of yet, we haven’t had a response unfortunately.

We are continuing to press them about this however, because as you rightfully say, a feed without descriptions isn’t much use.

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@Daniel_Benson - We’re now in a position to open this up to testers, as it appears Cater Allen have added descriptions to the transactions.

I’ll drop you a private message now to get an account number from you, should you be interested in testing this.

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