I logged in this morning and noticed my Cater Allen Bank feed hasn’t updated since the 12th March. Sometimes when this happens I just hit ‘Refresh Bank Feed’ and validate the details again and it’s fine, no big deal.
Today, when trying to do that, I’m getting the error “Problem Updating Account - We are experiencing technical difficulties. Please try again later” then a second window “Missing information - We’re sorry, it appears the destination URL is not configured”
I’ve checked the bank feed details and it all looks fine. Anything I can do to solve it?
In regards to Cater Allen specifically, there is an Open Bank Feed which we are working to add, but the bank doesn’t actually return a transaction description, so it’s of little use. Until they introduce this, unfortunately, the only way to add the transactions to your account would be to do it manually.
I highly recommend speaking with your bank directly however, and let them know the importance of the feed to your business.