Change of direct debit

[wlp_mate]

I’ve switched business banking and need to change direct debit details. It doesn’t seem to be any way to do that on my dashboard. Can you help?

[QFBeth]

Hi @wlp_mate,

Which direct debit details are you referring to? Do you currently use Affinity and pay for this by direct debit?

[wlp_mate]

I use affinity and cancelled my direct debit. How can I add new account details?

[QFBeth]

Hi @wlp_mate,

If you’ve cancelled the direct debit then you should be able to set up a new one from your dashboard Account settings > Billing

[wlp_mate]

Great, that works. Is there any way to check or update existing DD details? Or does it need to be cancelled and reset each time?

[QFMathew]

Hi @wlp_mate

Cancelling ad setting it up again is the only way to do this at the moment.