Hi JBond2,
I’m not with CO-OP Bank. It looks like your bank does not support open banking at the moment or quickfile hasn’t it integrated yet. Click on the link below for the currently supported banks.
https://www.quickfile.co.uk/openbanking/providers
I think you may used the yodlee feed but this one is discontinued, I think from 12/3/20. That is not a quickfile decision. I think it is not longer allowed in the UK and EU because it is not secure enough. So, if you only use the power subscription for your Co-op feed then it would be worth to ask for a refund. But the power user subscription offers much more and you may already use these features. Check here: Power User Subscription