I created CN00002 and refunded. On Bank Feed I found my payment and the entry from bank. I deleted my entry but now find the advice is to recreate the CN details but I can’t figure out the work steps from the help screens
Hello @Macro
If you process a credit note and refund it the refund will show up as an entry on the bank. If you have a bank feed it would also post an entry on the bank causing a duplicate.
Process the credit as you did correctly and just delete the entry from the feed to avoid the duplication.
Understood but I deleted the manual entry I still have bank feed.
How do I reinstate a credit note so the bank feed can tag it?
Sent without wires
Hello @Macro
How do I reinstate a credit note so the bank feed can tag it?
You cant, if the credit has been deleted you would need to recreate it, refund it and then delete the bank feed entry to avoid duplication.
Just being sure… the refund has been sent and I have a bank feed for that
If I recreate the credit note how do I link that with the bank feed?
Sent without wires
Hello @Macro
When you create the credit and save it, it will auto allocate to the refund transaction that is created. This is why you would delete the feed transaction.
Credit notes in Quickfile are a confusing mess as I have noted and also the adding random bank entries should really be fixed by now. However, as these are the way they are you need to either write down how you do it or tear your hair out every time as there isn’t a nice simple way to do credit notes.
To do it without creating random bank entries I do it thusly. First create a credit note (which is often attached to a random invoice as you can’t just simply throw a credit note in the list) then create a negative value purchase in the receipt hub (credit notes are all uploaded with invoices as you would expect) and then tag this to the credit note you have just created. Involves some backwards and forwards as you can’t just create one on the fly, as you have discovered.
Thanks for the advice. I think in the end I completed another version of the credit note including the refund section. This generated a payment in banking. I then deleted the Bank Feed entry so only one deduction.
I’ll keep your advice just in case – this was my first go as I don’t like giving money back!
To sort out a deleted credit note in QuickFile, you need to re-establish the “paper trail” between the credit note and the bank transaction so your accounts balance.
Thanks – how do you find a “missing” credit note (not allocated) – I cannot see a way of searching.
As the advice was that Credit Notes are internal documents, I ignored the original and recreated using a new sequence number
If you make a credit note against a paid invoice or purchase and hold on account, then the amount will show up under prepayments for the client or supplier, and you allocate it to other invoices using log payment → apply from credit.
I believe there’s some sort of payment record created in the background but you can’t control which credit gets applied to which new invoice, the “apply from credit” function always applies the oldest credit or prepayment first.
This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.