Direct debit on invoice

Hello Quickfile,

If a recurring invoice is currently generated and sent to a customer then, I am told by our customers, it does not say on the invoice itself that payment is by direct debit. Admittedly they will get separate e-mails that the DD is requested but some people will process the original invoice for payment and not see these separate e-mails.

This means we have been double paid a few times once manually by the customer and once by Direct Debit. As a result I have to spend a fair bit of time processing refunds.

Is there any way to stamp the invoice clearly to say that it is set up for DD so that the customer sees this?

Thanks

Gavin

Hi @Gavin_Smith

When a customer views an invoice from their control panel, we currently show this at the top to make the user aware of the direct debit:

image

There isn’t currently an option to show this on an invoice itself, but we did have a request in the past. You may wish to add your vote here: