Dropbox is not importing files into the Receipt Hub

[chz245]

Hi,
I checked all settings with checklist>> Dropbox isn't working - What you need to check for first

But still files do not imports to Receipt Hub. Need your help with dropbox integration setup.

Thanks in advance

[QFMathew]

Hello @chz245

We’ll certainly try our best to help you here.

So to confirm:

• All your files are supported formats and are within the file size limits?
• Your files are in the correct folder?
• Manually polling from within your account shows nothing?

If that’s the case, if you could let me know the last 3 digits of your QuickFile account number (found in the top right hand corner once you’ve logged into your account), and I’ll investigate further.

[chz245]

Hi, yes, that’s the case. Last 3 digits of account number 686.

[QFMathew]

Thanks. I’m having a bit of trouble locating your account - let me send you a private message. Please look for the green notification in the top right hand corner.