GoCardless Direct Debit Option Disappeared

[maustinsj]

Hi - I’ve been told by a customer that the option to pay online had disappeared when he logged in to look at his invoice.

I have Stripe and GoCardless set up but am disabling the Stripe option for all but a selected few customers, leaving the only option for most as setting up a Direct Debit via GoCardless.

When impersonating the customer, the only option for GoCardless is now to make a secure payment via the mobile banking app.

How do I reinstate the option for the customer to set up a direct debit via their portal?

Thanks!

[rhc]

There was a similar issue a while ago. But as stated in the thread yesterday (below) it should work now.

GoCardless Payment Option

I’ve integrated GoCardless and am moving towards using this as my sole payment option for UK clients. I’m experiencing 2 difficulties here: I want to allow Square payment for international users but disable it (and allow only GoCardless) for UK users. I don’t believe trading styles allow for this as a default setting. How can I do it for future clients without having to go into every client profile individually? I’m changing the payment options for current clients individually in Client De…

When did you recognise the problem?

[maustinsj]

Yes, I saw that thread the same day I had the problem. Unfortunately, the problem was still there when I posted yesterday.

Whereas before it had no option for GoCardless unless Stripe was also enabled, now it allows Stripe to be disabled but the GoCardless option is only “Make a secure payment from your mobile banking app.” When I click on that option, the message “Instant Bank Pay is unavailable” pops up.

I’m fairly certain that before, there was an option to input bank details for a Direct Debit setup.