How to deal with a Chargeback

Accounting
1

I have been issued with a chargeback that has been completed through my stripe account. It is in our stripe account in quichfile as untagged and I am not sure how or what to tag it to.

2

Hi @TCG-UK,

This has been asked previously but with Go-Cardless. The answer should work the same for you: GoCardless Chargeback

Hope this helps

1 Like
3

If it is a legitimate return just raise a credit note against the invoice and deal with Stripe charges in the normal way.

If they are claiming that they didn’t make the purchase then somebody with some professional accounting experience should advise. (There are plenty of cases of other family members using cards without permission).

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