We have depreciated the Chrome Extension now and it has since been removed from the Chrome Store. We aren’t able to actively change the code in that tool to accommodate for changes to the bank’s user interface. The reason we have done this is because this type of screen scraping will no longer be permitted under the new PSD2 regulations.
Instead we’d recommend looking at the automated Open Banking feeds, HSBC is now supported by Open Banking. Once setup, these feeds automatically import your transactions overnight without any manual intervention. I’ve included a link here with more information:
You can of course still export and import your CSV file from HSBC. I’m not entirely sure why you’re experiencing issues there? If you like I can open a private message so you can share that file with me and I can take a closer look.