I have set up clients fr MTD to file their VAT returns and connected them to our new HMRC accounts however i am receiving messages of ‘HMRC have indicated that no data could be retrieved for this VRN’ and also ‘We were unable to obtain a list of VAT obligations from HMRC. Please retry later.’ Is there a reason this is not connecting as it should?
I just clarify a few points, if you don’t mind? The errors are returned by HMRC, so it seems like something is just missing here or a setting isn’t quite right.
- Am I right in thinking you have an Affinity account and you manage your clients accounts?
- If so, have you connected your agent account to the Affinity account?
- Have your clients been enrolled on MTD successfully?
- If so, when did they receive the confirmation email confirming their enrolment?
yes we have an infinity account and i have connected our new agent account to the infinity account. They havent enrolled to my knowledge however
They would first need to enrol on to MTD. Once they’ve received the confirmation email from HMRC it should be plain sailing from there onwards.
This may help: Signing up for Making Tax Digital
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