One of my bank accounts is not showing

[Eve_Urbanowska]

I am facing a strange issue. When I go to Banking -> All bank accounts, one of my accounts under “Merchant and Online Payment Service Accounts” is not showing. The account has not been deleted and is still showing in quick file in the dropdown when I go to another account and try to tag a transaction as a Bank transfer between the accounts.

Any idea why the account is not on the list? All of the previously imported transactions into that account (purchases and payments are still attributed to invoices) so it looks like it is still there. I just don’t see it on the list and cannot import any new data.

[rhc]

Hi Eve_Urbanowska,
Is it possible that you accidently clicked the hide button for that account?
Have a look on the article below to find hidden bank accounts

Sorting and Hiding Bank Accounts

On your bank overview screen you will see your active bank accounts. We’ll also group together other account types such as credit cards, petty cash, loans and merchant accounts (e.g. Stripe, PayPal etc). Occassionally you may have a bank account here that you’re no longer using and would prefer to hide. You may also want to re-order the list of accounts to move more frequently used accounts further up the list. You can perform both these actions by going into the “More Options” menu and selecti…