Hi, I’m trying to use Zapier & ClickSend to send a text message to a customer to let them know a invoice has sent to there email.
I’ve set all 3 products and Zapier says it’s working! But when I sent a new invoice it didn’t send a text and Zapier hasn’t been triggered!
Has anyone had this problem? Any suggestions to I might be doing wrong? is it possible to do?
Thanks in advance
Steve
Hi @Banger
You should be able to test the zap as you’re setting it up. Is everything working as expected or does it give you any errors?
I did the tests as I went through and all is ok but when i sent a invoice by email nothing happened to get a text. When I checked Zapier theres no tasks in the history and the same in ClickSend?
Steve
Are you using the “New Invoice” trigger? This is triggered when the invoice is created rather than sent, so using the “send by email” option wouldn’t trigger this with Zapier.
There’s isn’t a trigger at the moment for an invoice being “sent”, but we can certainly consider adding this.
Thanks for your reply, it would be better to zap when sent but until then, when created can work
I just created an invoice and no Zapier? Have I done something wrong/missed something?
Steve
@Banger - I’ve asked a developer to take a look into this as I’m not sure why this is this case.
I’ll let you know once I hear back.
I’ve just noticed that the PUS trial that was added to my account to try this is due to run out today, is it possible to extend it as I haven’t been able to do what I was hoping to yet as you will know from the forum, it’s is something that I’m hoping will work because it will make a big difference.
Thanks
Steve
Would the reason its not working be that QuickFile is not letting the phone number be used?
Steve
Hi @Banger
This should now be working as expected, although please let me know if this isn’t the case.
I have asked someone to review the free trial for you.
Are you seeing any error messages when the phone number is rejected? What point in the process are you seeing this?
There’s also a topic on SMS within QuickFile, which can be found here: SMS Text Alerts to Customers. This may be of some interest to you.
When I look at the sample invoice in Zapier that gets pulled in I dont see the phone number.
Steve
The phone number is related to a client rather than an invoice, so this wouldn’t be supplied as part of the invoice data.
You may be able to set up a multi-step zap and search for a client when the invoice is created, although I’m not sure if this will give you what you’re looking for.
It may be best to approach this as a standalone app rather than using Zapier, and this would give you better control over the data you request and when you request it.
@Banger - Apologies for the delay with this, but we have now released an update which should address the issue of Zapier not being triggered.
Thanks for getting back to me.
When I 'm in Zapier and it pulls in the sample invoice I’m still not seeing a phone number!?
I can see
Recurring_Expire_Date
Total_Tax_Amount
0.00
Total_Gross_Amount
0.01
Invoice_Number
000520
Document_Type
inv
Payment_Terms
Payment:
Bacs; Lloyds TSb
Sort: xx-xx-xx A/c xxxxxxxxxxx
Payment within 7 Days. Thank you
Description
test
Recurring_Interval
Client_Email
Client_Company_Name
Samples Test
Due_Date
2018-10-05 12:00:00
Recurring_Start_Date
Language
en
Recurring_Frequency
Notes
Client_VAT_Number
Total_NET_Amount
0.01
Client_Address
xxxxxx
xxxxxx
xxxxxxxx
Issue_Date
2018-09-28 12:00:00
Client_Contact_Name
XXXXXXXXXX
Exchange_Rate
1.00
Purchase_Reference
Is_Recurring_Invoice
False
Date_Created
2018-09-28 03:36:58
Id
10869924
Currency_Code
GBP
Invoice B
Apologies for any confusion - the issue I was referring to was a delay in Zapier being triggered when something happened on QuickFile, which you reported above.
There hasn’t been any changes made to the data sent to Zapier.