SMTP details for hotmail.co.uk do not work

[2plus1]

We are using the following settings and we get an authentication error.

The Hotmail account works on Thunderbird with these settings but not via QF.

smtp.office365.com
Port: 587
STARTTLS ticked

Thanks,

Ash

[QFMathew]

Hi @2plus1

Are you seeing any error messages when setting it up?

We have quite a few users using office365.com for their SMTP connection, including some with Hotmail addresses.

[2plus1]

Yes, it says that encryption was not used or the user was not authenticated.

The Hotmail account has IMAP/POP3/SMTP enabled and all settings have been tested in a mail client.

One thing I did wonder about is the test email for the authentication code - this had to go to a hotmail.com address however the main address we are setting up was a hotmail.co.uk address… might not make a difference but I thought I should point it out.

[rhc]

Have you tried port 25?

[2plus1]

Yes, I tried port 25 - it didn’t work.

Port 587 on my local mail client worked just fine.

[QFMathew]

Hi @2plus1

@2plus1

that encryption was not used or the user was not authenticated.

If it’s saying about encryption, that relates to the STARTTLS option. The authentication typically relates to the username/password.

The successfully connected accounts that are using hotmail.co.uk emails for their SMTP, all seems to use STARTTLS and port 587, on either smtp.office365.com or smtp-mail.outlook.com.