Hi @mickrich
Thanks for the details in the private message.
With the prepayments, these are not taken into account for the outstanding balance as they may not necessarily relate to the outstanding invoices (e.g. a deposit for another project).
You may be interested in our alternative statement view, which reflects the payments list that you see in your side of QuickFile.
There’s more information on this, here: Client Statement Issue - #2 by QFMathew
I hope this helps!