Hi,
Apologies, if this is a user error as I have just started a trial of your software.
I have set up a single client, I have then set up 2 invoices for this client, which appear as “outstanding” in the sales summary.
I have then manually uploaded bank transactions for a test account. The first 2 payments are partial payments against the first invoice. I have then attempted to “tag” the bank payments against the correct invoice by following the advice on this support page How do I enter Amount paid on invoice.
However, when I get to point 4 (Enter the name of your customer to reveal any outstanding invoices. Tick the invoice(s) you wish to pay down, and click ‘Save’ I have entered the name of the client but no invoices are displayed for me to allocate the payment to. I have set the date search range to the maximum 6 months and the invoice dates are November 2017.
Please, can you help as this is the only issue I have found to date.
Hi,
I’ve found out why the invoice didn’t appear in the list of taggable items. The currency of the invoice is AUD but the bank payment is in GBP. When I (as a test) changed the invoice to GBP it then appeared in the list. However, this isn’t what I want at all - the invoice was in AUD and the payment was in GBP.
When the currencies aren’t the same you can’t attach the payment through bank tagging, you have to “log payment” on the invoice itself and enter the correct amounts in both currencies. This will create a pre-tagged transaction on the bank side, you can then delete the duplicate untagged one.
I have entered the name of the client but no invoices are displayed for me to allocate the payment to. I have set the date search range to the maximum 6 months and the invoice dates are November 2017.