Hi @QFBeth, does this guide also work for agents? I am getting the same error message when trying to file for a client. Had confirmation that they are enrolled last week from HMRC. Everything seems to be set up correctly on QF but not working. Obvious question - the tax account is in our name, right, not the clients name?
Honest answer - I don’t know.
Sorry! You may find if you go through the checks that its flags something for you? I think with an agent you need to make sure that you have agents access through HMRC and then you link your agents account to Quickfile which should then bring up the clients account?
Indeed it should. Nothing seems to work though. I can’t see whats wrong with it, as far as I know everything is set up, in and out of QF, correctly, but no joy
When are you seeing this error message? Is it when you’re linking your own tax account to an Affinity account, or is it relating more to an organisation account?
Just want to be sure we’re on the same wavelength
I’m trying to submit a clients VAT return. So I’m registered with a new ASA which is all set up in the ‘team’ section of Affinity. I’ve registered the client for MTD and had conf that’s happened. Gone into QF and ticked the box to say ‘use mtd’ and then tried to create a vat return, which then gives me the ‘not authorised’ message.
Let me send you a private message and I’ll take a look at this for you.
Hi, I still cannot connect to my HMRC account. I rang HMRC (again) and they have told me everything is ok and that the vat return has been generated and is just sat there awaiting approval. I still get the error message from your end:
" You are not yet authorised to view this report for the VRN 698086082 . Please ensure your VAT number is correct and you have connected the corresponding HMRC Tax Account. If you have recently enrolled on the MTD scheme please allow 24 hours for HMRC systems to update."
I have looked at the guide HMRC Tax Accounts - MTD Returns you posted for another user after cancelling the connection and re-connecting. I enter the login details and click on the green “Grant …” button and I end up with
I click on the VAT Obligations button and get this error message.
Getting desperate now.
I’ve removed your screenshot as it contains account details.
I’m not sure I follow here I’m sorry? If you’re seeing the error message about the VRN, no VAT return would have been submitted through QuickFile.
Regarding the error however, this is one returned to us by HMRC - we don’t alter this message, we just display it. It normally relates to one of the following:
- The wrong tax account has been connected (some users have multiple ones for different tax services)
- The VAT number hasn’t yet been enrolled on HMRC
- The VAT number has been enrolled, but a confirmation email hasn’t been received by HMRC
If everything is correct, the VAT helpline would need to advise further as HMRC are returning the error.